The Emotional Highs and Lows of Email. Yes, Email.

I totally understand where Domics is going with this animation about Email Etiquette! I often find myself scratching my head over the shortest replies, wondering if I’ve appropriately matched the tone, enthusiasm and content required by the receiver.

When I’m creating learning materials for clients, of course it’s important to match tone and language to the resource I’m developing, because it helps the content resonate with the learner. But when it comes to sending emails to colleagues and clients… maybe I should chill out a bit and stop over thinking it?

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